Question 1

How does it work?

Accepted Answer

You enter a company domain and select an executive role (CEO, CTO, etc.). Our AI agent searches the web to identify the person in that role, generates possible email patterns, and validates each one to confirm it is active and deliverable. Only verified emails are returned. The entire process takes a few seconds and costs 1 credit per successful result.

Question 2

How accurate are the results?

Accepted Answer

Every email we return has been validated as active and deliverable through that same process. That said, we cannot guarantee the email belongs to the exact person you searched for. Companies may have people with similar names, and executive roles change over time. We do our best to match the right person, but results should be used at your own discretion.

Question 3

What happens if no email is found?

Accepted Answer

You won't be charged. Credits are only used when we find a verified result. If a search returns nothing or fails, your credit is automatically refunded.

Question 4

What does 'Confirmed' mean?

Accepted Answer

Confirmed means the email address is active and accepts mail. We verify this before showing you any result. You may also see an 'Exact' or 'Close' indicator, which tells you how closely the person's actual title matches the role you searched for. Exact means the title matches precisely, Close means we found someone in a similar role.

Question 5

What executive roles can I search for?

Accepted Answer

CEO, CTO, COO, CFO, CMO, CIO, CPO, Chief of Staff, Founder, Co-Founder, President, Managing Director, VPs, SVPs, EVPs, and more. We also match close roles when an exact match isn't available.

Question 6

Do credits roll over to the next month?

Accepted Answer

No. Each billing renewal resets your balance to your plan's full allocation (100 for Basic, 300 for Pro). Unused credits do not carry over between billing cycles.

Question 7

Can my team share credits?

Accepted Answer

Yes. Credits are team-based, so all members share the same pool. Invite your team and everyone can search using shared credits.

Question 8

Do I pay again if I search for the same person?

Accepted Answer

Not within your team. Once anyone on your team has found a result for a role at a domain, subsequent searches for the same role at that domain by any team member are free. Each team pays once per role per domain.

Question 9

Is there a free plan?

Accepted Answer

Yes. Every new account gets 15 free searches per month with no credit card required. Free credits reset on the 1st of each month.

Question 10

What happens when I upgrade?

Accepted Answer

When you upgrade (e.g., Basic to Pro), you pay the full new plan price and your billing cycle restarts from today. Your credits reset to the new plan's full allocation (e.g., 300 for Pro). This gives you a full month on the new plan regardless of when you upgrade.

Question 11

What happens when I downgrade?

Accepted Answer

Downgrades take effect at the start of your next billing cycle. You keep your current plan and credits until the end of the cycle you already paid for. At renewal, your plan switches and credits reset to the lower plan's allocation.

Question 12

Can I cancel anytime?

Accepted Answer

Yes. You can cancel your subscription anytime from the billing page. You keep access to your current plan and credits until the end of your billing period. After that, your account reverts to the Free plan with 15 monthly credits.

Question 13

How does billing work for Indian cards and UPI?

Accepted Answer

Indian payment methods follow RBI regulations, which require a pre-debit notification before any recurring charge. This means subscription payments (including upgrades and renewals) may take up to 48 hours to confirm. Your plan and credits will activate automatically once your bank confirms the payment. Non-Indian payment methods process within seconds.

Question 14

Can I export my results?

Accepted Answer

Yes. You can export your entire email list as a CSV file from the Email List page.

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